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Federal & Industry Regulations

Below you will find direct links to view the key regulatory documents and guidelines throughout the mobile industry.

Key Regulation Overview

  1. United States FCC TCPA
  2. Canada’s Anti-Spam Legislation (CASL)
  3. EU General Data Protection Regulation

United States

Cellular Telecommunications Industry Association

The CTIA Wireless Association represents the interests of the wireless telecommunications industry, and consists of a gamut of members from carriers and their suppliers to providers and manufacturers of wireless data services and products.

  1. CTIA Messaging Principles and Best Practices
  2. CTIA Short Code Monitoring Handbook v.1.9
  3. CTIA Short Code Monitoring Handbook v.1.7 SHAFT Addendum
  4. CTIA Political Campaign Explainer
  5. CTIA Messaging Security Best Practices (see below)

About the CTIA Messaging Security Best Practices

These best practices are designed to aid messaging stakeholders in protecting mobile consumers from unwanted messages and maintaining trust in mobile messaging.

Federal Communications Commission

The FFC seeks to protect the integrity of all mobile communications, and regulates interstate and international communications by radio, television, wire, satellite and cable nationwide.

Official Documentation

  2. FCC Spam Guidelines
  4. FCC TCPA Act 227 - Restrictions on the Use of Telephone Equipment
  5. FCC TCPA Consumer Guide
  6. FCC TCPA Clarifications Article

Court Decisions

  1. 12-15-2015
  2. 3-15-2018

California Consumer Privacy Act

The California Consumer Privacy Act of 2018 (CCPA) gives consumers more control over the personal information that businesses collect about them.

U.S. Carriers

  1. AT&T Code of Conduct
  2. T-Mobile Code of Conduct


  1. CASL (Canada’s Anti-Spam Law)
  2. CASL Resources
  3. CTA Canadian Common Short Code Compliance Policies
  4. Canadian A2P Messaging Best Practices
  5. Canadian Common Short Code Infractions Guide
  6. Canadian Common Short Code Pre-Launch Testing Process
  7. Canadian Common Short Code Pre-Launch testing Form


  1. GDPR Portal