Long Code Leasing

+1 Long Code Leasing

Step 0: Housekeeping

Prior to ordering a long code from Aerialink, you must have:

  • Signed and returned a copy of our Terms of Service Agreement
  • Purchased a license to cover the long codes you are requesting

Once you have completed the above actions, you are ready to place your order.

Step 1: Order Placement

Aerialink now provides a live means of looking for and ordering desired long codes directly through the Aerialink Platform Portal. For a complete reference of all NPAs currently available through Aerialink and instructions for allocating those numbers to your account, log into the Aerialink Platform Portal and follow the instructions here.

Unavailable NPAs

If your desired number or region is not showing as available through the Platform Portal, you may place a backorder by emailing support@aerialink.com.

The following information should be provided up-front with your initial LC request. Doing so will expedite the ordering process:

  • NPA and/or city/state
  • Desired quantity each
  • Approval to order number before activation*
  • For Voice: Forwarding SIP address and port number or the forwarding number

*Note: In your initial request, please specify whether you wish to review the long code prior to order finalization.

Vanity Restrictions

Please note that vanity 8XX/LC numbers in excess of ten digits (excluding country code) will not work for SMS the way that they do with voice. This is because voice network translation of a number is a progressive match of the digits, while SMS is an exact match.

Step 2: Backordering NPA or City/State

Prior to placing your order, consider which of the following you are looking for:

  • a specific numerical area code (NPA)
  • a number local to a particular city or region

See our Full List of +1 NPAs.

Aerialink purchases long codes on the rate center level. Rate centers are tied to and typically named after the nearest “city” or large town, and supplies local numbers to that area. Therefore, if it is a specific NPA (area code) you are seeking, mention that in your order. If you seek a number local to a city or region and the NPA is spread too widely across your chosen state, then list the city and state in your order and we will locate the nearest rate center local to that area.

Backorder Availability

When placing your order, keep in mind that the availability of specific NPAs or rate centers may change. These changes are dependent upon a few key factors:

  1. Rate Center Location: Rate centers in rural areas are stocked less often due to less utilization compared to their urban counterparts. Because of this, rural rate centers may be out of stock at the time of your order.*
  2. Stock Fluctuates: NPA stock in any given rate center may change. Upon restocking, the RC may obtain more of the same NPA, or they may stock up with a different NPA local to their area. This is why Aerialink does not provide a list of set NPAs.
  3. Order Source Level: Aerialink cannot fulfill orders for specific NPANXXs as the inventories are keyed by and searches stocked on the rate center level. Therefore, orders for NPANXX cannot be completed. If the region the NXX serves is what you are looking for, instead provide us with the name of the city or town and we will locate the nearest possible rate center to your requested area.

*Backorders can be placed for out-of-stock rate centers, and typically take only one or two business days to complete. However, the exact timeline for the order’s fulfillment is dependent upon the rate center itself. Rural restocks can sometimes take as long as three months. In rare cases, a specific NPA may not be restocked at all.

Step 3: Approval & Activation

If your desired number was ordered via the Platform Portal, it will be automatically allocated to your account and will be live and ready for use within thirty minutes of changes saved.

Backorder Timeline

Provided all necessary information has been given and the requested NPA is available, your Long Code order will be activated by the following business day provided that approval is received before 3 p.m. CT.

When Aerialink activates your long code, there are different network configuration options, such as forwarding an inbound call to either a SIP address or a telephone number (not available in Alaska, Hawaii, Puerto Rico, and a few other small pockets of domestic US). On the Platform Portal, these specifications are made based upon which connection to which you assign the long code. For backorders, please request any special forwarding requirements in your LC request.

International Long Code Leasing

International Long Codes are registered with a specific country code for localized delivery, and as such many have coverage limited to only to the carriers in that country. In most cases, end-user devices/plans within the same country as the localized long code will not be charged international texting fees when sending messages to these codes. Some long codes have reach beyond their country boundaries, supporting international delivery. Please note that International Long Codes are named not because of their destination coverage, but because of our wide variety of originating international country codes.

Below you will find information about the international long codes we offer and the details of their capabilities. Remember, the “international” in “international long codes” in this case refers not to the code’s coverage but to our wide variety of available originating country codes. For more information about International Long Codes, see our Long Codes article under Basic Code Information.

International Short & Long Code Availability

Bring Your Own Number Hosting

Bring your own U.S./Canadian standard or 8XX (Toll-Free) landline number and Aerialink will text-enable it, allowing you to keep your existing voice carrier contract with your service provider while Aerialink becomes the carrier for the messaging channel.

  • Number porting is not needed.
  • MMS available for standard numbers only.

To get started, subscribe to an Aerialink messaging plan and send us a completed Letter of Authorization (LOA). The default LOA for BYON numbers can be found here.

Global LOA

Service Providers and corporations with ongoing number activation may qualify for an Enterprise LOA. Please contact an Aerialink sales advisor for details.

Please be thorough in verifying any/all numbers provided to Aerialink to ensure that there are no errors.

Bulk Loads

Submit a ticket to support@aerialink.com and we will load bulk orders on your behalf.

MMS Enablement

BYONs submitted to Aerialink are SMS-enabled by default. To enable numbers for MMS, please submit a ticket identifying the specific numbers via which you would like to send multimedia content and we will enable them for you. Again bear in mind that only standard numbers - non-8XX - qualify for MMS enablement.

Vanity Restrictions

Please note that vanity 8XX/LC numbers in excess of ten digits (excluding country code) will not work for SMS the way that they do with voice. This is because voice network translation of a number is a progressive match of the digits, while SMS is an exact match.

Request Steps for 8xx Numbers

Once you have submitted your completed LOA for industry validation to support@aerialink.com, a ticket will be created which will be updated as the order status progresses. Please note that before we submit the number for text enablement, we will perform a check to verify that it was not sourced from a number provider who performs routing overrides. Aerialink does not text-enable numbers from such providers.

The ability to text-enable an 8XX number is contingent upon the approval of your number’s Responsible Organization or “RespOrg,” which maintains the registration for individual toll-free telephone numbers. The RespOrg has up to two business days to either “approve” or “reject” the request.

If the request:

  • is “approved” by the RespOrg, the number will be activated for messaging on your Aerialink account.
  • is “rejected” by the RespOrg, you will be notified within two business days of your initial ticket request, at which point you may contact the RespOrg directly to request approval.
  • is “expired” after two days with no response from the RespOrg, the RespOrg did not act on the request. In this case, we will resubmit with the LOA and the registry will approve it.

For RespOrgs: Setting Auto-Approval

Please follow the steps below to set up auto-approval for Aerialink in the TSS Registry. If you’ve never logged into your TSS account, instructions can be found in the Toll-Free Service Providers section of the FAQs in the Somos Help Center.

  1. Log into texting.somos.com.
  2. Mouse over “Admin” in the upper navigation bar and select “Organizations.”
  3. Click the pen and tablet (edit) icon on the far right column to edit your organization. Note that your RespOrg will be at the top of the list.
  4. Under “Auto Approve from selected SRs,” click the drop-down menu.
  5. Select Aerialink by checking the checkbox.
  6. Click the blue “Edit Organization” button at the bottom to save the changes.

Request Steps for Standard Landlines (Non-8XX)

Once you have submitted your completed LOA for industry validation to support@aerialink.com, a ticket will be created which will be updated as the order status progresses. Please note that before we submit the number for text enablement, we will perform a check to verify that it was not sourced from a number provider who performs routing overrides. Aerialink does not text-enable numbers from such providers.

Aerialink will perform a manual validation of the information provided in your LOA. Your request will be either “approved” and moved forward or “rejected” due to insufficient information or an inability to text-enable the number. You will be notified of the status via email to discuss next steps if needed.

  1. If the request is “approved” by Aerialink, your number will be assigned to your Aerialink account and activated for messaging.
  2. If the request is “rejected,” you may be able to resubmit the LOA with additional information as needed, depending upon the cause of the rejection.

Note: Aerialink is unable to text-enable Bandwidth numbers at this time. This is subject to change, so please check back here in the future for any updates.